Help centre

Wizardo is operated by Hashlo Labs Ltd. and licensed by the Government of the Autonomous Island of Anjouan under licence ALSI-112604117-FI1.

Tap Sign up, enter your email, choose a password and wallet currency, and confirm you are 18 or over. You can also continue with Google, Telegram or a crypto wallet.

Crypto play starts without documents. We ask for ID and proof of address before card withdrawals, for cumulative withdrawals above €2,000, or when the law requires it. Checks usually take under 24 hours.

Yes. Wizardo runs in any modern mobile browser and can be added to your home screen as a web app for one-tap access.

Deposit at least €20 and we match it 200% up to €1,000, plus 10% rakeback on every bet for 7 days. The bonus has 35x wagering within 30 days, max bet €5. Code HASH200 applies it in the cashier.

Yes, at 10%. Slots count 100%, live casino and table games 10%. Full weighting is listed in the Bonus Terms.

Open Rewards and enter the code under Have a promo code, or add it in the cashier before you deposit. Codes are case-insensitive and one use per account.

Claim one streak reward per calendar day (UTC); missing a day resets the streak. The sealed drop lets you open one box per day and every box holds a bonus. Free spins carry 10x wagering within 7 days.

BTC, ETH, USDT (ERC-20, TRC-20), USDC, SOL, LTC, DOGE, TRX, XRP and BNB, plus Visa, Mastercard, Apple Pay and Google Pay through our payment partner.

Crypto withdrawals are automated and usually arrive in about 2 minutes after network confirmations. Card refunds take 1–3 business days.

Minimum deposit is €10 in crypto and €20 by card. Minimum withdrawal is €20. VIP Gold and above have raised daily withdrawal limits.

Wizardo does not charge deposit or withdrawal fees. Network (gas) fees are set by the blockchain and shown before you confirm.

Before you bet we publish a SHA-256 hash of our secret server seed. Each result is derived from HMAC-SHA256(server seed, client seed:nonce), so neither side can change it after the fact.

Rotate your seed pair to reveal the old server seed, then paste it with your client seed and the bet's nonce into the verifier on our home page. The hash and result must match exactly.

Slots and live tables come from licensed studios and use RNGs certified by independent test labs. Provably fair verification applies to Hashlo Originals.

Rakeback returns 5–15% of the house edge on every bet, depending on your VIP tier. It accrues in real time and unlocks daily at 00:00 UTC with no wagering.

Tiers are based on lifetime wagering: Bronze from your first bet, then Silver at €50,000, Gold at €250,000, Platinum at €1,000,000 and Diamond at €5,000,000. Tiers never reset.

From Platinum. Your host is reachable 24/7 on Telegram and live chat and can arrange bespoke reloads, raised limits and event invitations.

Instantly, in your wallet currency, the moment you reach a new tier. Level-up bonuses carry no wagering.

Only real-money bets count towards tiers and rakeback. Bets placed with bonus funds are excluded until the bonus is wagered.

Go to Account, Responsible gaming. Daily, weekly and monthly deposit, loss and wager limits apply instantly; raising a limit takes 24 hours.

Yes. Choose a cool-off of 24 hours, 7 days or 30 days, or self-exclude for 6 months or longer. During an exclusion you cannot log in, deposit or receive marketing.